I can't praise Duckpaddle and Becky enough for their outstanding customer service! Quick replies to emails and nothing too much trouble. Just brilliant. The swing seat we bought is also far better quality than any others, nicely made, sturdy and with a lovely finish. I always try to buy from either local or family firms and the service Duckpaddle provides just confirms why I do this!
We received our pent swing late august , we are really pleased with the quality of this product. Thankfully the weather was dry the next day for assembling .
I was unsure about some things but a call or two to someone put me on the right track, once assembled the swing is very solid and does not move in the strong winds we are experiencing at the moment.
Sadly we have been unable to use the swing much due to the weather, but look forward to doing so in the future.
A big thank you to Becky for making the process run smoothly and also James who helped with my calls in assembling. Great customer service, thank you.
I bought the Sandringham having compared many alternatives online. The quality was even better than expected - it’s very sturdy and expertly crafted, way superior to mass produced swing seat we owned previously. I had a slight problem initially with some parts on delivery but the service was incredible and James came to fix it, responding to my query immediately. I would , highly recommend this company to anyone - definitely worth every penny!
I can’t speak highly enough about James and Becky and the gorgeous pergola swing they made for us! The whole experience has been so easy and friendly, they were happy to talk us through the design and accommodate slight amendments to suit our needs, the end product is perfect and I honestly couldn’t be happier. I highly recommend Duckpaddle, they are worth every penny! Thank you again!
We have just had our garden swing delivered and are absolutely delighted with it. We had never come across Duckpaddle before but what an outstanding company. The standard and quality of the furniture is exceptional, the information and instructions perfect and the customer service with Becky brilliant. We would highly recommend and will definitely be ordering again.
Brilliant product, well made and from ordering to assemble effortless transaction,the Swing seat looks lovely in our garden ,thanks so much to all your team for their hard work,especially to Becky who kept us informed of the progress of our product
We are thrilled with our new garden swing. It is more than we expected and the service was wonderful, efficient and friendly. We've now got the weather too, so we can get out and enjoy it.
I cannot speak highly enough of Duckpaddle - their service, expertise, and product quality are simply unparalleled.
My garden is my haven and for quite some time I have been looking for the right garden swing that would be aesthetically pleasing, good quality, built to last and made by a UK family business. I found Duckpaddle probably 2 years ago and have been admiring the Heritage swing since, procrastinating over spending on a garden swing, but oh now how I wish I had made the decision sooner!
The reviews are always glowing and repeat customers and Duckpaddle still exceeded all my expectations!
From the moment I contacted them Becky friendly, knowledgeable, and incredibly helpful. She took the time to understand my needs and preferences, offering expert advice on the best swing options for my garden space.
I was kept up to date on delivery and any questions were answered swiftly.
Duckpaddle's professionalism and attention to detail were truly impressive.
When it came time for installation James arrived in the pouring rain with such a pleasant manner and got stuck in bringing in and building the swing. His skills showing as he worked efficiently to erect the swing, ensuring it was secure and perfectly positioned, even trimming some branches that were in the way. The end result was nothing short of spectacular—the swing not only looks stunning but even in the rain has been a haven to sit and enjoy the peace.
What sets Duckpaddle apart is their commitment to excellence in every aspect of their business. From the high-quality materials used in their swings to the impeccable customer service they provide, Duckpaddle truly goes above and beyond to exceed expectations.
I would highly recommend Duckpaddle to anyone in search of a premium garden swing experience. With Duckpaddle, you're not just purchasing a swing—you're investing in quality, craftsmanship, and exceptional service. Thank you, Becky and James and the team at Duckpaddle, for transforming my garden into a haven of relaxation and enjoyment!
I consider myself lucky to have found this company.
A stunning Pergola Swing was delivered and installed within three weeks of ordering.
I am so pleased with the solid quality and amazing price.
Really sets my garden off just beautifully.
Lovely kind people to buy from.
Thoroughly recommended!
This small family business uphold the true meaning of the pursuit of excellence. Good communication with Becky throughout the ordering/manufacturing period followed by delivery and erection of a Heritage Swing Seat on possibly the hottest day of the year when James and his colleague cheerfully completed the installation, resulting in two more very happy customers. Well done all round.
WOW… what an absolutely stunning piece of furniture, I ordered the Kensington swing cradle and it’s perfect, incredibly well-made and incredibly well painted and being a decorator that was important for me. Becky answered all my queries, and James came and fitted the seat for me. absolute first class service and first class product would recommend to anyone.
We needed to replace a DuckPaddle Arbour that we have had for nearly 20 years, and the new Arbour is of such high quality that I imagine it will last for the next 20 years! We are very pleased with the whole process, from ordering, correspondence to fitting.
Excellent customer service all the way through.
We love DuckPaddle!
A truly five star company. I am completely delighted with our pergola swing, delivered and installed today. I can’t think of a single thing that Becky and James could do to improve either service or product. Perfect in every way.
Highly recommend Duckpaddle if you are looking for any furniture for your garden. From the moment I made contact with James and Becky the customer service I got was great. I have just received my garden swing and I am absolutely delighted with it , the picture didn’t do it justice as the quality in real life is fabulous. Will definitely use Duckpaddle again for our garden
We bought a small patio set from Duckpaddle, and as per our previous purchase, have been really pleased with the quality of the furniture and the friendly customer service from Becky and James. We would highly recommend Duckpaddle!
We are extremely pleased with our Heritage swing. The quality and craftsmanship is excellent and it looks great in our garden. Installation was efficient and professional. Customer service from Becky and James was brilliant and we would highly recommend buying from them.
A pleasure to buy from a small, independent UK business. Great garden furniture, dependable communications from Becky and personal delivery by James and his colleague. Excellent experience from initial enquiry through to delivery - cannot fault.
