I can't praise Duckpaddle and Becky enough for their outstanding customer service! Quick replies to emails and nothing too much trouble. Just brilliant. The swing seat we bought is also far better quality than any others, nicely made, sturdy and with a lovely finish. I always try to buy from either local or family firms and the service Duckpaddle provides just confirms why I do this!
I can’t speak highly enough about James and Becky and the gorgeous pergola swing they made for us! The whole experience has been so easy and friendly, they were happy to talk us through the design and accommodate slight amendments to suit our needs, the end product is perfect and I honestly couldn’t be happier. I highly recommend Duckpaddle, they are worth every penny! Thank you again!
We received our pent swing late august , we are really pleased with the quality of this product. Thankfully the weather was dry the next day for assembling .
I was unsure about some things but a call or two to someone put me on the right track, once assembled the swing is very solid and does not move in the strong winds we are experiencing at the moment.
Sadly we have been unable to use the swing much due to the weather, but look forward to doing so in the future.
A big thank you to Becky for making the process run smoothly and also James who helped with my calls in assembling. Great customer service, thank you.
Having just taken delivery of our Duckpaddle swing seat, not only does it look good and is extremely comfortable, it is also a piece of real craftsmanship. We have been very impressed with James and Becky especially in these difficult times of COVID-19. James delivered and installed our swing seat himself. We have no hesitation in recommending Duckpaddle. They are an excellent family run company!
Thank you so much, Sue and Tony
I bought the Sandringham having compared many alternatives online. The quality was even better than expected - it’s very sturdy and expertly crafted, way superior to mass produced swing seat we owned previously. I had a slight problem initially with some parts on delivery but the service was incredible and James came to fix it, responding to my query immediately. I would , highly recommend this company to anyone - definitely worth every penny!
I consider myself lucky to have found this company.
A stunning Pergola Swing was delivered and installed within three weeks of ordering.
I am so pleased with the solid quality and amazing price.
Really sets my garden off just beautifully.
Lovely kind people to buy from.
Thoroughly recommended!
Our Patio Set arrived as promised. Delivered and setup quickly and efficiently. It has exceeded all expectations. How refreshing to have a well made local British Product. We must support more companies like this.
We wish this lovely family business every success.
We absolutely love our new garden swing seat purchased from duck paddle. A really friendly team. From initial order to delivery the communication was fantastic. But even better the product was amazing. Well built , using beautiful wood and amazing value for money. If you are looking for quality this is definitely the place you need to go for your garden furniture. Highly recommend
We are absolutely delighted with our Heritage Swing Seat. Becky is supremely efficient, our order delivered and erected on time by James and Nat. A lovely family business and so pleasant to deal with. The seat is robust, well built and really beautiful. Attention to detail, finish and quality, hard to beat. THANK YOU DUCKPADDLE!
We are really pleased with our new Duckpaddle swing seat and we have already had our first cuppa sitting on it despite it being January!
It is very sturdy, comfortable and well designed. My husband is over 6 feet tall so we had the added bonus of being able to choose a high back option.
We feel it gives an attractive focus to our patio and we have had lots of admiration for it already.
Becky and James were a delight to communicate with. The ordering, delivery times and updates have all gone smoothly and we have also received helpful aftercare information.
Just received our beautiful wooden swing chair
It looks amazing ,I couldn’t be happier 😊
A family run business who are so polite and attentive,
I have no hesitation in recommending them to anyone .
Becky who I felt became a pen pal on email 😂with all my enquires (sorry Becky) she was always so helpful
Thank you .
To the installation by James and Joe today who were both professional, polite ,and tidy . a great job guys thank you both 👏
I am very pleased with my Aylesbury Arbour. I did a lot of internet research before I settled on Duckpaddle. I needed an arbour for my small very overlooked garden which would provide privacy without being overpowering. This suited my needs perfectly.
The arbour is extremely sturdy, well made and finished and looks great.
Wonderful family business. Becky handled the buying process and arrangement of delivery very efficiently and James delivered and installed the arbour on his own in under an hour. Becky and James are very friendly and helpful. Thank you Duckpaddle. Strongly recommend this company.
Our Hampton Arbour has been installed this week and what a stunning piece of outdoor furniture it is. It is absolutely everything that we had expected and we cannot wait to be able to having our friends over to show it off and have dinner outside. Excellent design and quality and brilliant service. We are delighted, thank you
Highly recommend Duckpaddle if you are looking for any furniture for your garden. From the moment I made contact with James and Becky the customer service I got was great. I have just received my garden swing and I am absolutely delighted with it , the picture didn’t do it justice as the quality in real life is fabulous. Will definitely use Duckpaddle again for our garden
We have just had our garden swing delivered and are absolutely delighted with it. We had never come across Duckpaddle before but what an outstanding company. The standard and quality of the furniture is exceptional, the information and instructions perfect and the customer service with Becky brilliant. We would highly recommend and will definitely be ordering again.
We’ve owned two Duckpaddle swings, initially 20 years ago and now a new one. Options are great, quality is very good and service is excellent. We opted for the installation service and glad we did. The installers were super efficient, kind and courteous. Highly recommended
We had the Heritage Swing ,with Beaumont cradle and foot rests
This was an excellent design , well made ,and put together .We are so pleased .it looked better than all the pictures we saw ,
We have no hesitation in recommending this company
Woking . Surrey
We are delighted with the quality of our Hampton Arbour and now have a lovely spot in our garden to chill. We chose the Downpipe colour which looks great with the cedar cladding .The personal service and attention to detail is refreshing and we would recommend then and order from them again. Becky kept us updated and the installation by James and Natalie was great .
I ordered an Avebury Cradle Swing for my pergola and it is perfect for our needs. It is well constructed and very comfortable to sit on.
The customer service I received was excellent. All my queries when making the purchase were answered promptly and with patience. Delivery to the Isle of Wight can be problematic but we received our swing and two very well made planters without any issues.
I would definitely recommend Duckpaddle and would purchase from them again.
I love my two seater pergola swing. The delivery was delayed a bit from what was originally suggested but Duckpaddle kept in touch to keep me updated and then offered to build it for me to compensate for the delay. And totally understandable to have delays with the mad year that we have had.
The swing is fantastic, brilliantly design and the guys had it built in less than half an hour.